Citizen Developer
Dr. Agus Setiawan
Dr. Agus Setiawan

PhD Holder and result-oriented Director with 25 years experience with involvement in all levels of Business Strategy, Sales and Marketing, Managing Project and Product Development. Aside of managing a company, he is also the best corporate trainer and public speaker in seminar and conference.

Citizen Developer: Anyone Can Be a Developer!

Technology has become inseparable in today’s business environment. No matter which industry you’re focusing in, each processes and workflow requires IT professionals in enhancing its performance. However, the software advancement has enable end-users collaborations to improve the processes effectively when they have limited knowledge in IT. How so?

The demand of IT Developer is increasing overtime, while the availability of IT professionals are limited. Additionally, the use of softwares and cloud applications are also increased. The end-users, which are mostly non-IT professionals, are adpated to the automated tools and actively used these applications for their daily operation. The implication of

What is a Citizen Developer?

Citizen developer is an employee with limited to zero IT skills who are capable in creating or developing application using low-code no-code (LCNC) tools and cloud softwares. A citizen developer is more of a persona that a position or targeted role, which means anyone can be a citizen developer!

Supported with citizen development framework, the high functioning of software development such as Software as a Service (SaaS) and cloud enable citizen developers to utilize low-code no-code (LCNC) tools to create applications and develop software. This situation improves efficiency in the IT department as the end-users are actively involve in developing the software.

According to Gartner, 61% of enterprises are planned to have proactive citizen developer initiatives. This calls for more focused citizen development programs and initiatives that needs to be implemented.

Citizen development offers a framework to define best practices and knowledge to support citizen developer tools and the apps they build. With aligned strategy and roadmap, citizen development can be conducted effectively, which resulted in high-functioning citizen developers collaborating in IT process and innovation.

Understand the core values of business strategy. A business strategy's primary goal is to assist organizations in maximizing profits and identifying ways to map progress. Organizations can then make the required adjustments for future profitability.

Several advantages in having citizen developer for your organizations are:

1. Improves IT performance and innovation

The increased use and collaboration of application support the quality of applications itself, leading to higher performance and results can be achieved effectively

2. Increase productivty and efficiency

Since the end-users are collaborating with the IT departments in developing the program, the applications can be improved quickly and resulted in effective result deliverances

3. Cost-effective

The collaboration of citizen developers and IT developers will also support organization in effective budgeting because the low-code and no-code platforms enables continual improvements with less resources needed.

The Future of Citizen Developer

Supported by LCNC application and software, employees without any IT skills can create applications to ease their workload. Organizations will also benefitted from the functions and features they’ve created to simplify their work. At the end, employee performance will become faster, more efficient, and more productive.

Gartner Information Technology Glossary. (2021). Definition of Citizen Developer. Gartner.
Lebens, Mary. et. al. (2021). Rise of the Citizen Developer. Muma Business Review. University of South Floria
Panaylotou, Konstantinos. Loukas Petrou. (2022). A Framework for Rapid Robotic Application Development for Citizen Developers. Software 2022, 1,53–79. DOI:
Oltrogge, Marten. et. al. (2018). The Rise of the Citizen Developer: Assessing the Security Impact of Online App Generator. IEEE Symposium on Security and Privacy. DOI: DOI 10.1109/SP.2018.00005
Smith, Greg. et. al. (2020). Unleashing Innovation Using Low Code/No Code – The Age of the Citizen Developer. PRISM. Arthur D. Little

Visit Our Office

AXA Tower 37th Floor
Jln. Prof. Dr. Satrio Kav.18 Setiabudi, Kuningan
South Jakarta, 12940 Indonesia

Let's Talk

Phone: +6221 300 56 123
Fax: +6221 300 56 124

Social Media

Instagram: @multimatics
Facebook: Multimatics_ID
LinkedIn: Multimatics ID