Accelerating Digital Transformation in Governance
Dr. Agus Setiawan

PhD Graduate and result-oriented Director with 25 years experience with involvement in all levels of Business Strategy, Sales and Marketing, Managing Project and Product Development. Aside of managing a company, he is also the best corporate trainer and public speaker in seminar and conference.

Accelerating Digital Transformation in Governance

It's crucial to redesign governance, risk, and compliance (GRC) environment with how the global business environment is changing and how operations are adapting. However, according to recent reports, risk and compliance are seen as the top problem for the coming few years by more than half of senior-level executives. Furthermore, some organizations feel that their current processes and policies aren't prepared to meet future demands, particularly as the regulatory load on businesses rises in the 2020s. This is why it is crucial to adopt GRC automation as a business standard, providing much-needed efficiency to tasks related to governance, risk, and compliance.

The concept of digital transformation goes beyond technology. Technology is certainly a factor, but it only makes up a portion of what digital transformation is all about. Instead, it is more of a concept than a technology, and it could have been named business transformation if it weren't for the pandemic's lesson that the digital component of digital transformation is what actually drives the transformation.

In order to maximize and protect the organization's investments in the new enabling technologies, digital transformation projects can benefit from strong GRC both during and after the transformation project. After the project, GRC technology solutions can help to maintain effective Corporate Governance, Performance Management, Risk Management, Vulnerability Management, Incident Management, Data Governance, and Compliance Management linked with the digital transformation effort. GRC solutions specialized in Project Risk, Issue, Security, and Compliance Management are some of the obvious choices to help during the digital transformation effort.

Ultimately, digital transformation entails comprehending how digital technology, as a part of the organization's operating model, facilitates the business model of the organization in such a way that it leads to an improved customer experience, which in turn has a positive impact on the organization's relevance and sustainability. Here are 5 GRC trends that government can adapt to accelerate their digital transformation:

Adaptive Security

An organization's ability to respond to security risks can be hampered by a lack of ongoing awareness programs, cybersecurity practices integrated throughout an organization, and a strong talent acquisition team. Government CIOs need to address the crucial human component of cybersecurity by developing internal expertise through comprehensive training programs and gaining widespread staff support through interesting awareness education.

According to Gartner, by 2025, 75% of government CIOs, including those in operational and mission-critical technology environments, will have direct responsibility for security outside of IT.

Digital Identity Ecosystem

Based on several researces, the future state of governance will provide individuals with mobile-based identification wallets. But only a small percentage of them will be cross-sector and cross-jurisdictional compatible. Governments are turning to identity proofing, bring your own identity (BYOI), identity wallets, organization and object identification, and identity ecosystems to assure trusted and convenient access to services, which is rapidly growing the scope and problems of digital identity.


In the next three years, at least three enterprise-wide hyperautomation efforts will be initiated or in progress in governments. More than only the ability to supply seamless, integrated public services can be found in hyperautomation. Through cross-cutting projects that emphasize end-to-end process and not merely automation of isolated jobs, it also attempts to boost the efficacy of the government.

Decision Intelligence

Most of government expenditures in AI and data analytics would be made with the intention of directly influencing real-time operational decisions and results. In order to drastically lower the cost associated with late intervention, planning and choices should be made in a more predictive and proactive manner employing AI, analytics, business intelligence, and data science. The main objective is to deliver timely and responsive government service.

Total Experience

The majority of governments won't be able to properly modernize their government services without a total experience (TX) plan. TX gives governments a chance to strengthen their digital skill sets throughout their businesses and their talent management strategies, all while enhancing citizen services. Without a TX strategy, service friction might rise, increasing the chance of service delays and disappointing service experiences.

In the end, digital transformation affects the entire organization; the technology component is but one aspect of it, albeit a crucial one. The board will have fulfilled its responsibility to ensure the success of their digital transformation journey, and ultimately its increased relevance and sustainability, if the director can increasingly articulate strategic questions around the three technology dimensions raised, as well as provide the necessary oversight of the impact of that technology on the end customer (through the impact of that technology on the organization's operating model and its business model).

Assuring a solid strategic fit of what might be a new but tested technology within the organization and assuring an IT architectural fit that won't cost an arm and a leg to achieve given the normal technical debt that the organization might be experiencing are two major challenges. When organizations lack the necessary abilities, this could include a complexity that is difficult to manage.

Companies need to continuously innovate, test, implement, and repeat for digital transformation to be successful. Without having to set up complicated infrastructure, the cloud can offer companies a platform where they can easily build, test, and deploy applications. Therefore, they can experiment with various applications on various platforms throughout the transformation phase.

Steps to be Taken in Adopting Industry Clouds for Accelerating Digital Transformation

Consider the following as your business uses an industry cloud to accelerate digital transformation.

1. Decide on your digital strategy and identify your points of differentiation

To deliver core systems more successfully, recognize the differentiators in your digital strategy and embrace industry cloud wherever your company lacks differentiation. To increase value, layer special points of differentiation. When doing so, consider how current business processes operate and how they might change as a result of digitization. At the sector level, look for specialized solutions.

2. Understand the business’s vision and shifting contexts

Market, technology, cultural risks and opportunities should be sensed to keep an eye on what is still differentiating and what has become commoditized. Recognize the risk if your industry transformation strategy exposes you to a different company or sector. Bring in cyber leaders to create early-stage strategies to reduce risk and enable client interactions that foster trust.

3. Adopt an engineering perspective and utilize a partnership model

Business and IT leaders should foster an engineering culture by forming agile, creative, and product-focused vertical engineering pod teams. Even if it necessitates looking outside of your organization to cocreate and investigate new business models, consider the best strategy for developing adaptive solutions. Establish common objectives and benchmarks for internal and external business and technological operations.

In conclusion, industry clouds give digital transformation an extra dimension, following the adoption of digital technology to a full-fledged rebuilding of processes, tools, and experiences in a virtual environment that is accessible from anywhere.

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