5 Key Importance of Communication in Workplace
Dr. Agus Setiawan

PhD Holder and result-oriented Director with 25 years experience with involvement in all levels of Business Strategy, Sales and Marketing, Managing Project and Product Development. Aside of managing a company, he is also the best corporate trainer and public speaker in seminar and conference.

5 Key Importance of Communication in Workplace

Communication ensures the operation of the workplace and it is the quality of communication that can significantly affect the results of work. Improving communication can be done by choosing the use of signs or symbols common to the participants of the communication process, which is not always just the language, but also pictures, and gestures. What makes communication is an important thing in workplace could be seen down below.

Help Problem Solving

Communication can help bring those hidden problems to light, which will also help solve problems. With communication all these problems in the workplace could be solved better.

Delivery of Information

Communication helps in delivering information. It conveys the messages by exchanging thoughts or information through speech, visuals, signals, writing, or behavior.

Help Decision Making

Communication is a source of information to the organizational members for decision-making process as it helps identifying and assessing alternative course of actions.

Increase Productivity

Effective communication is pivotal in increasing productivity because it directly influences the behavior of the staff and the way they perform.

Help to understand character of employee

People have different kind of character. As a professional, we need to understand people’s character. Comunication is needed in order to understand people better, so that there is no misunderstanding.


Developing a good communication skills helps to create a positive working environment. Employees are more engaged in their work and can better align with company objectives and goals when a culture of good communication is established in a team or workplace. Enhance your communication skills and create a positive working environment with Multimatics!

Mahmoud, Rajaa. (2019). Effective Communication in the Workplace "Basic Communication Skills"-3. 10.13140/RG.2.2.35057.30562.
Newman, D., & Newman, D. (2021). 10 Essential Effective Communication Benefits [+ Tips to Improve] — What's Danny Doing?. Retrieved 2 November 2021, from

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