5 Key Importance of Communication in Workplace
Agus Setiawan

PhD candidate and result-oriented Director with 25 years experience with involvement in all levels of Business Strategy, Sales and Marketing, Managing Project and Product Development. Aside of managing a company, he is also the best corporate trainer and public speaker in seminar and conference.

5 Key Importance of Communication in Workplace

There is no denying the importance of communication in the workplace, considering the fact that in an organisation people belonging to different social and professional backgrounds come together to work for the same goals. Often it is seen that administrators do not realise the importance of communication at work and thus do not convey their ideas, organisational goals, vision, etc. very clearly. When administrators in an organisation are unable to create an environment which promotes open and clear communication, it can have negative repercussions on the work culture and the employee productivity. The importance of effective workplace communication is discussed as follows.

Creates job satisfaction

Organisations which encourage an open and easy correspondence between seniors and subordinates face lesser employee turnover. If the work environment is friendly where the subordinates are encouraged to communicate their ideas to their administrators regarding work-related issues, and their feedback is given due consideration, it motivates the employees to work better and makes them feel valued in the organisation. Thus, effective communication in the workplace helps in building loyalty and trust which eventually attributes to greater job satisfaction.

Lesser conflicts

Open communication in the workplace can help prevent and resolve many conflicts. Workplace conflicts are easily resolved through open and clear communication and mutual discussions; this can lead to personal and professional growth.

Increases productivity

Effective communication at work is the most important issue for the success and failure of an organisation. Every organisation has a set of clearly defined goals, objectives and vision. If an administrator is clear in his/her communication, the subordinates will know exactly what the organisation wants and thus, will be able to deliver the same to the best of their abilities. Thus, the importance of communication skills can be judged from the fact that it leads to better deliverance of work, increasing workplace productivity.

Formation of relationships

Open communication, whether between the employees and administrators or between the management and employees, leads to the formation of better personal and professional relationships. This makes the employees feel genuinely cared and valued for, and they are more likely to remain loyal to the organisation. This creates a friendly environment and promotes a better working relationship which is conducive to the work.

Proper utilisation of resources

If an organisation faces problems, crisis and conflicts due to miscommunication between the staff members, it causes unnecessary delays in the daily work. This leads to wastage of resources and lowers the overall work productivity. So an environment of good communication is a must for any organisation to better utilise its resources and increase productivity.


To summarize, by knowing the importance of communication in workplace, it can be beneficial for employee in improving their work efficiency and productivity.

Adu-Oppong, A.A., & Agyin-Birikorang, E. (2014). Communication in The Workplace: Guidelines For Improving Effectiveness.

Visit Our Office

AXA Tower 37th Floor
Jln. Prof. Dr. Satrio Kav.18 Setiabudi, Kuningan
South Jakarta, 12940 Indonesia

Let's Talk

Phone: +6221 300 56 123
Fax: +6221 300 56 124

Social Media

Instagram: @multimatics
Facebook: Multimatics_ID
LinkedIn: Multimatics ID