5 Challenges of Growing Citizen Development Initiatives
Dr. Agus Setiawan

PhD Holder and result-oriented Director with 25 years experience with involvement in all levels of Business Strategy, Sales and Marketing, Managing Project and Product Development. Aside of managing a company, he is also the best corporate trainer and public speaker in seminar and conference.

5 Challenges of Growing Citizen Development Initiatives

In the dire needs of technical resources, the concept of citizen development has gained significant traction as organizations seek to empower non-technical users to create applications and solutions. While the democratization of development holds immense promise, the journey of scaling citizen development initiatives is not without its challenges. As these initiatives grow, they encounter hurdles that range from governance and security concerns to the need for advanced training programs.

One of the foremost challenges in scaling citizen development initiatives is maintaining proper governance. As the number of citizen developers increases, ensuring consistency in development practices and adherence to organizational policies becomes complex. Without a robust governance framework, there is a risk of creating a chaotic environment where applications lack standardization, leading to potential security vulnerabilities and compliance issues. Organizations must strike a delicate balance between providing freedom for citizen developers to innovate and implementing controls to mitigate risks.

Security concerns represent another critical challenge in the growth of citizen development initiatives. With more individuals involved in creating applications, there is an increased likelihood of unintentional data breaches and vulnerabilities. Citizen developers, lacking the deep technical expertise of professional developers, may inadvertently introduce security flaws into their creations. Therefore, organizations need to invest in security education for citizen developers and implement tools that can automatically detect and address security issues in the applications they build.

Legacy system integration poses another challenge as citizen development initiatives grow. Many organizations operate with existing legacy systems, and integrating citizen-developed applications with these systems requires careful planning and execution. Compatibility issues, data migration challenges, and the need for seamless interaction between new and old systems can hinder the scaling process. Organizations must develop strategies for effective integration, including the use of low-code platforms that facilitate interoperability with legacy systems.

Collaboration overload is a challenge that often arises as citizen development initiatives expand. While collaboration is a key aspect of successful development, an excess of communication channels and collaboration tools can lead to confusion and inefficiency. Organizations need to establish clear communication channels and collaboration processes to streamline interactions between citizen developers and other stakeholders, ensuring that everyone is aligned with project goals.

Last but not least, training and skill development are pivotal aspects that organizations must focus on when scaling citizen development initiatives and change management process. While citizen developers typically do not have extensive coding backgrounds, providing them with the necessary training is crucial for ensuring the quality and functionality of the applications they develop. Organizations should invest in comprehensive change management training programs that cover not only the basics of application development but also advanced topics, allowing citizen developers to tackle increasingly complex projects.

Citizen Development: An Opportunity Growth

Despite these challenges, there are significant opportunities for organizations that successfully navigate the path to scale in citizen development. One such opportunity lies in the ability to tap into the diverse skill sets and perspectives of citizen developers. These individuals, coming from various departments within the organization, bring unique insights into business processes and user needs. Harnessing this diversity can lead to the creation of innovative and tailored solutions that address specific organizational challenges.

Moreover, the scalability of citizen developers allows organizations to rapidly respond to changing business requirements. As the number of citizen developers grows, so does the capacity to prototype and deploy applications quickly. This agility enables organizations to adapt to market trends, customer demands, and internal operational changes with unprecedented speed.

At the end, the challenges of growing citizen development initiatives are substantial, but so are the opportunities. Proper governance, security measures, training programs, and strategic planning are essential for overcoming these challenges. As organizations address these issues, they can unlock the full potential of citizen development, fostering innovation, agility, and collaboration for future business success.

Bernsteiner, R., Schlögl, S., Ploder, C., Dilger, T., & Brecher, F. (2022). Citizen vs. professional developers: differences and similarities of skills and training requirements for low code development platforms. In Iceri2022 Proceedings (pp. 4257-4264). IATED.
Chokki, A. P., Simonofski, A., Clarinval, A., Frénay, B., & Vanderose, B. (2022, August). Fostering interaction between open government data stakeholders: an exchange platform for citizens, developers and publishers. In International Conference on Electronic Government (pp. 228-243). Cham: Springer International Publishing.
Lebens, M., Finnegan, R. J., Sorsen, S. C., & Shah, J. (2022). Rise of the citizen developer. Muma Business Review, 5, 101-111.
McKendrick, J. (2017). The rise of the empowered citizen developer. New Providence, NJ: Unisphere Research.

Visit Our Office

AXA Tower 37th Floor
Jln. Prof. Dr. Satrio Kav.18 Setiabudi, Kuningan
South Jakarta, 12940 Indonesia

Let's Talk

Phone: +6221 300 56 123
Fax: +6221 300 56 124

Social Media

Instagram: @multimatics
Facebook: Multimatics_ID
LinkedIn: Multimatics ID